Why have I not been able to make any purchases on Candy Crush for the past 5 months?

Jade_Kimone

When I attempt to purchase gold bars I am getting an error msg which says 
"There Was a Problem Processing Your Payment: Sorry, but we're having trouble processing your payment. You have not been charged for this transaction. Please try again."

Credit card info on facebook is updated & the bank says that the problem is not at their end.

KingChewy

Hi @Jade_Kimone welcome to our friendly community!! I’m sorry to here you’ve encountered this issue.  Please refer to this link for the official troubleshooting steps.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest

If those don’t work at the very end is the contact link for you to get further support. Hope this helps 🙏🏻

Jade_Kimone

Hi Foley1362, thanks for your response. Unfortunately, this did not work. I rebooted my computer & followed those steps months ago when the problem first started.
Also my issue is not a dispute of purchases I made as I am not charge for the attempted transactions.  
My problem is that the purchases are not being made at all. Candy Crush says that there is a problem processing my payment & I am not being charged for it.
By the way, I am accessing Candy Crush through Facebook on a Windows 10 desktop PC. And the problem occurs both on Edge & Google Chrome. Thanks!!