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Problems with purchased reward

Maren_B_Eliason
Maren_B_Eliason Posts: 12

Level 2

I bought a pack that was supposed to give me 24 hours of everything, but it didn't give me the middle one (see pic).  That is really important, because sometimes it gives you the two main bonuses next to each other and you can shatter everything.  It was $16.99!  Not cool.



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Answers

  • PummyRaj
    PummyRaj Posts: 43,015
    edited May 2019
    Hello @Maren_B_Eliason, Hearty Welcome to the Candy Soda section our friendly King Community :)

    I am very sorry to hear that you have not received all your purchased items from the package!!  Please contact the King Support team from below link to receive your unlimited Color Bombs...
    https://soporto.king.com/support

    While filling out the provided form, select the Topic as "Problems with Purchase" and Subtopic with "Purchased items not received".  Then explain briefly about the issue in the given Dialogue box.

    ** You will be receiving an automated email as an acknowledgement with a ticket number.  If you have not heard from them within 3 days, send a reply to the email you have received!

    Hoping for the Best!  Have a nice day/evening :+1:

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