Black screen after ads, not able to collect prize

jdemola

After watching an ad, my screen goes black and I have to completely get out of the game And reload the ap.  I have already sent a complaint and nothing has been done.  Others have said the same thing and obviously there is a problem.  Thanks for your help.

_Elsa_

Hi @jdemola, thank you for posting here in the community.  The studio is aware of this and I am going to direct you to a main thread where the Community Manager is updating the progress.

https://community.king.com/en/candy-crush-soda-saga/discussion/257711/after-ad-screen-goes-black#latest

_Elsa_

Hi @jdemola, just following up with our message.  How are you enjoying the community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here:  https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest