Haven’t received gold bars and hammers

yashvikesarwaniyashvikesarwani Posts: 10
hello my user id is 1969017163218165 and for one bubblegum round I’ve not received the gold bars and hammers kindly help
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Answers

  • PummyRajPummyRaj Posts: 4,715 Superstar
    Hello @yashvikesarwani, Hearty Welcome to the Candy Friends section of our friendly King Community :)

    I am pretty sure you are asking about "Candy Soda" game after winning the "Bubble Gum Hill Event"!!  You should be able to receive the 6 Lollipop hammers & 1 hour of unlimited lives immediately after winning the event BUT, you won't see the Gold Bars till you are dethroned!!  Did you try logging out of the game and turning off your device?  If not, please do so and check if that helps!!  

    I am glad that you have provided your user ID number.  The King team will be able to look into your account and provide you the needed assistance!  But, please be patient till the weekend is over as whole team are out of the office!

    Thank you for understanding and your patience!  Have a nice rest of the weekend =)
  • vandanakesarwanivandanakesarwani Posts: 12
    Yeah I did try logging out of the game and turning off my device, but it didn’t work 
  • yashvikesarwaniyashvikesarwani Posts: 10
    Yes I tried logging off and switch off my device but it didn’t work 
  • PummyRajPummyRaj Posts: 4,715 Superstar
    Hello again @yashvikesarwani and Welcome to the Community @vandanakesarwani :)

    Yash has already wrote their King game user ID.  Can you also please provide your game user ID?  Please let me know if you need any help in finding it :+1:

    I will inform the Community Manager about this issue and they will be able to look into it after the weekend is over =)

    Have a wonderful rest of the day/evening! 
  • vandanakesarwanivandanakesarwani Posts: 12
    Kindly give me my gold bars and hammers 
  • yashvikesarwaniyashvikesarwani Posts: 10
    edited June 16
    Hello give me my gold bars and hammers 
  • vandanakesarwanivandanakesarwani Posts: 12
    Hello my user id is 100005429433850
  • PummyRajPummyRaj Posts: 4,715 Superstar
    Thank you @vandanakesarwani for giving your user ID :+1:  The Community Manager will be able to help you both within next 2 days.  I request to be patient till then!

    Thank you and have a nice rest of the weekend!
  • vandanakesarwanivandanakesarwani Posts: 12
    Two days are over and I’ve not received my rewards 
  • PummyRajPummyRaj Posts: 4,715 Superstar
    edited June 20
    Hello @vandanakesarwani and @yashvikesarwani, Good Morning and hope you are doing fine!

    I sincerely apologize for the delay.  I forgot to inform the Soda game in-charge about the issue as I was side-tracked with the ongoing contest.  If you are interested, please do participate in it for a chance to win 100 Gold Bars... here is the link   http://to.king.com/ox8t

    I have informed the Community Manager and they will be contacting you soon :+1:

    Thank you very much for understanding!  Have a nice rest of the day/evening :)
  • vandanakesarwanivandanakesarwani Posts: 12
    Ok so when will i get my rewards
  • PummyRajPummyRaj Posts: 4,715 Superstar
    Ok so when will i get my rewards
    I am guessing tomorrow.  Because it is already time for them to leave the office as they are located overseas!
  • vandanakesarwanivandanakesarwani Posts: 12
    Ok it’s tomorrow now, when will I get it?
  • XarlyXarly Posts: 1,966 Community Manager
    Hi all,

    Just to clarify, I have replied on this case here: https://community.king.com/en/candy-crush-soda-saga/discussion/comment/390664#Comment_390664

    For the future, please refrain from making multiple conversations, as it can create confusion and slow the process.

    Cheers,
    Xarly
  • yashvikesarwaniyashvikesarwani Posts: 10
    Hello
    I’ve not received any gold bars or hammers till now kindly help me too
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