I am level 1000 and I have beat the level 5 times...and at the end...it says error and I cant move o

pipdoc

I am level 1000 and I have beat the level 5 times...and at the end...it says error and I cant move on...i beat the level...and go right back to it...beat it again...go right back to it....you get the picture...thanks

Pinsmommom

I am having the same problem on level 468!! It's very frustrating! How can I fix this?!?!

PummyRaj

Hello @pipdoc and @Pinsmommom, Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear about the issue in your game!!  I will need few more details to escalate this to the Community In-charge...

1) will it be possible for you to post a screenshot of that error message? 
2) What device are you using to play the game?   
3) Also your game user ID (it will be in digits)  Here is the link for your to look for it  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Have you both tired any trouble shooting steps?  They varies depending on the device you are using.  But, basic step would be to close the game App --->  Clear the Cache ---> Shut down the device for 5 to 10 minutes and restart again then open your game App.  

Please post back with your details by tapping on "Type your Comment" box located below.

Looking forward to assist you further.  Have a great week ahead!

pipdoc

this happens right after i defeat the level 1000...every. single. time. ive done the cache etc you suggested...did not work...im also not sure how to "disconnect the app from facebook" so i clicked the cog and there wasnt the icon orange king for me to click on.;.so still not sure how to get my game number ID....help if you can...thanks

wpalo

I am having the same problem with level 491. The message that appears is the same one that was posted above.
I already passed the 3x level and spent my powers for it, it has been very frustrating!

pipdoc

Pummy Raj... i play on a laptop computer...hp

sao5p

Same problem here. level 766

Dooney1962

Mir geht es genauso. Seit Tagen diese  Meldung.🤔

Elsa

Hi newbies, welcome to our community!  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

pipdoc

Elsa said:

Hi newbies, welcome to our community!  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

i would love to check out more about the community...and see how to win gold bars...but since nobody is fixing the game problem....what is the point...

Elsa

Hi @pipdoc, please don't get discouraged.  I am going to tag @Xarly who is the Community Manager here.  Maybe he can move your game up to the next level for you.  He should see this message and come here to respond to you.

elblev

Cleared my cache as suggested and still getting the message "you have experienced an error that we are working hard to fix". 

Elsa

Hi @elblev, welcome to our community.  And hello to everyone else who is posting here.  Can I ask you where you are playing the game - mobile, computer, king.com?  Is it only happening with this game?  It's strange that you all seem to be getting this for different levels.  I am going to ask all of you please try some troubleshooting below, if you haven't done it yet.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Elsa

Hey guys, I am creating a list because a couple of players are reporting this.  I will elevate the list to management tomorrow.

elblev

Playing on computer with Chrome, tried Fox and same thing happened. I'm on level 1182. My browser is up to date. Saga works fine, just seems to be Soda. Frustrating, at this point forget the Race and Mr. Toffee's Fair, I've beat the level several times and then get the message. Couple of times it froze. 

Elsa

Thanks for your response @elblev.  I sent the community manager the list and hopefully he will look into this and get back to us.