Can’t retake thrown

krfehrmann1

when it says I have been dethroned I go in to play again and all of the levels have a checkmark by then still and won’t allow me to play again...

norrazavi

Me too! It's make me so 😣😣how should i fix it? 

norrazavi

I even delet the game today and installed again but still i can't play 

PummyRaj

Hello @krfehrmann1 and @norrazavi, Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear about the issue with the Bubblegum Hill!!  Did you guys try some basic trouble shooting steps?  They varies depending on the device you are using.  But, basic step would be to close the game App --->  Clear the Cache ---> Shut down the device for 5 to 10 minutes and restart again then open your game App. 

@norrazavi I guess you do not need these steps as you have reinstalled your game App!!

If none of these worked for you, I will need few more details to escalate this issue to the Community In-charge...

1) What device are you using to play the game?   
2) Also your game user ID (it will be in digits)  Here is the link for your to look for it   https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Please post back with your details by tapping on "Type your Comment" box located below.

Looking forward to assist you further.  Have a great week ahead!

norrazavi

@Pummy Raj
Thanks for your solutions!
My device is a galaxy s6 and my ID is 4357841021

_Elsa_

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