I have been getting a message all day, you have experiened a error we are working hard to fix it

Gidgets22

I have been getting a message all day, you have experiened a error we are working hard to fix it

grannyfun

I have been getting the sane message as Gidgets22 for 2 days now.

lornchops

Me too???

carrey

got this as well, just got through a game with one more to get, spent money for extra goes and it has died, not only that I was wanting my wrapped lollies and nearly had them, lost it all now

Dooney1962

"Es ist ein Fehler aufgetreten und wir arbeiten an einer schnellen Lösung.
Bitte versuche es in Kürze erneut."
Das dauert jetzt schon 3 Tage.

Elsa

Hi guys, sometimes their server might not be working well.  Can you all please tell me where you are playing the game?  Mobile?  Computer?  king.com? 

I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Dooney1962

Ich spiele schon seit Jahren Spiele von king.com bei Facebook auf meinem Laptop. Ich hatte noch nie solche Probleme. Und wenn, dann wurde das in kurzer Zeit behoben. Nun hänge ich seit Tagen am gleichen Level 1618 fest.😟. Und geholfen wird dir auch nicht. Sehr enttäuschend.🤢

Elsa

@Dooney1962, we only speak English in this community.  If you can translate your message into English then we can give you an answer.

Dooney1962

I've been playing king.com games on Facebook on my laptop for years. I have never had such problems. And if so, then that was fixed in a short time. Now I'm stuck for days at the same level 1618.😟. And you will not be helped either.

Elsa

Thank you so very much for translating your message.  Are you playing the game on king.com because there are problems and the studio is really, really trying to find a fix for it.  Or are you playing the game directly on the Facebook page?

Dooney1962

Only games offered on Facebook

Elsa

I am wondering if your browser went back to the old version.  Click on this link and make sure that you follow the steps for your browser.  Also you might want to try the game on another browser instead of what you always use.  Another idea, would be to uninstall the game from Facebook and reinstall it again.  You won't lose your levels because Facebook has saved your progress on their servers.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

And here is another troubleshooting link and this is for Facebook.

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-on-pc-facebook

Elsa

I am creating a list right now because there are a couple of messages reporting this today.  I will elevate the list to management tomorrow.

lornchops

Any idea when this will be resolved?