I have been successful on Candy Crush Soda Level 577 twice today but as soon as I finish the game I

CarrieElizabeth

I have successfully completed Candy Crush Soda Level 577 twice today but as the game finishes I am getting a technical error and not progressing to Level 578.

PummyRaj

Hello @CarrieElizabeth, @penguin66, @MarianeSmed, @fanciesmom and @1PHill  Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you all are having this technical error in your games!!  Before escalating this to the Community Team, let's try few troubleshooting steps please!!
Please pick the option depending on the device you are using to play the game --

iOS -->  https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android -->  https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Browsers -->  https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

** A Heads-Up:  Please do not delete and reinstall the App as it will remove all your stocked up boosters, and King team will not be able to reimburse them! 

Please post back how it went and let me know if you would like me to take it to the Community Manager.  To write back, tap on "Type your Comment" box located below.

Hoping for the Bet!  Have a nice day/evening!  

penguin66

I'm having the same problem. I have completed level 968 three times and each time I get the technical error and don't progress. Until today, when I got the technical error, I would refresh the game and I would progress. Not today.

MarianeSmed

Me too

fanciesmom

Me too.  I haven't been able to get past level 614 all week.  I get the same error message.   I'm about ready to pull the plug on this game.  It's no fun to try to play, make one move and crash, reload, go through all the new hoops you have to jump through to get the same thing, more or less.  Quit adding new hoops for us to jump through and fix the game.

I am playing on a Windows 10 laptop.  I did a cold boot and cleared my cache.  

1PHill

Here also 

PummyRaj

Hello @CarrieElizabeth, @penguin66, @MarianeSmed, @fanciesmom and @1PHill  Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you all are having this technical error in your games!!  Before escalating this to the Community Team, let's try few troubleshooting steps please!!
Please pick the option depending on the device you are using to play the game --

iOS -->  https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android -->  https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Browsers -->  https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

** A Heads-Up:  Please do not delete and reinstall the App as it will remove all your stocked up boosters, and King team will not be able to reimburse them! 

Please post back how it went and let me know if you would like me to take it to the Community Manager.  To write back, tap on "Type your Comment" box located below.

Hoping for the Bet!  Have a nice day/evening!  

atousign68

I am having the same issue...I have completed Level 487 5 times & after completing it I get the error message  technical error we are working on it I refresh the game & and don't progress. I did what was suggested  my browser is up to date, Now what can I do?

CarrieElizabeth

I followed the instructions for "browser".  I then went on my phone to do Level 577 again.  I was successful and advanced to Level 588.  I restarted my laptop and it has also advanced to Level 588.  At the risk of sounding like I have bricks for brains, I have never noticed the "AllTime" option when clearing the cache.  It took a bit of time to clear but may be what worked!
Thank you Pummy Raj

Elsa

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

fanciesmom

I checked my browser, reinstalled Flash and thought "yay, now I'll be able to play - nope.  I haven't been able to play at all since I did that.  It'd sure be nice if someone at King could fix the game.  I am seriously considering deleting the darn game and finding something else.  Now I can't even play 3 or 4 moves.

PummyRaj

Hello @fanciesmom, Hope you are having a nice Sunday!  

I am sorry to hear that the issue was not fixed with the troubleshooting steps!!  and I completely understand your frustration!  It is hard to enjoy our game(s) when it becomes frozen or crashes   

This is completely new issue to me and hence, I won't be able to assist you further! 

Can you please provide your game user ID number, so that, our Community Manager @Xarly can take a look into it?  Here is the link to check for your ID  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1 

Thank you & talk to you soon!  Have a great rest of the day!

fanciesmom

That appears to be for the App.  I am playing on a laptop.  Do you have instructions for laptops or just phones?

PummyRaj

Hello @fanciesmom, Thank you for posting back   

Here is the link for PC Browsers -->  https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

Please try them and let me know how it goes.  And it does not help with the issue, please post your game use ID number for the team to look into it. 
Here is a link to look for your ID https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1   

Hope the issue will be fixed soon and you will be able to enjoy your game again!

Looking forward to talk to you soon!  Have a nice day/evening!

atousign68

This issue still has not been looked into not only am I wasting time playing the same level over & over I have also lost 10 gold bars plz address this issue asw I am not the only player its effecting tyia

PummyRaj

Hello @atousign68, Hearty Welcome to the Candy Soda King Community

I am sorry to hear about the technical issue in your game and also for loosing your Gold Bars!!

Can you provide these below details --
1) What device are you using to play the game;
2) Are you logged in through Facebook or Kingdom account!  
3) Your game user ID number -- find it through this link  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Once you write all that needed info, I will send the complaint to the Community Manager to look into the Gold Bars issue. 
And with regards to the "Error" issue, the King Studio is working hard to find the reason for the issue as well as a fix for it! 

Until then, we have to be patient and make sure from our end that the device is all good with enough storage space, etc., and the game App has the latest version!  

Talk to you soon!  Have a great weekend!  

Elsa

Hi guys, is this the error message that you are seeing?  If so, I read that it's a Facebook glitch so we have to wait for them to fix it.