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I have been successful on Candy Crush Soda Level 577 twice today but as soon as I finish the game I
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PummyRaj
Posts: 13,335 Farm Moderator
Hello @CarrieElizabeth, @penguin66, @MarianeSmed, @fanciesmom and @1PHill Hearty Welcome to all of you to the Candy Soda section of our friendly King Community
I am sorry to hear that you all are having this technical error in your games!! Before escalating this to the Community Team, let's try few troubleshooting steps please!!
Please pick the option depending on the device you are using to play the game --
iOS --> https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android --> https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Browsers --> https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
** A Heads-Up: Please do not delete and reinstall the App as it will remove all your stocked up boosters, and King team will not be able to reimburse them!
Please post back how it went and let me know if you would like me to take it to the Community Manager. To write back, tap on "Type your Comment" box located below.
Hoping for the Bet! Have a nice day/evening!

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0 · Helpful Woah! Sweet Love HahaI am playing on a Windows 10 laptop. I did a cold boot and cleared my cache.
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1 · Helpful Woah! 1Sweet Love Haha- Report
1 · Helpful Woah! 1Sweet Love HahaI am sorry to hear that you all are having this technical error in your games!! Before escalating this to the Community Team, let's try few troubleshooting steps please!!
Please pick the option depending on the device you are using to play the game --
iOS --> https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android --> https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Browsers --> https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
** A Heads-Up: Please do not delete and reinstall the App as it will remove all your stocked up boosters, and King team will not be able to reimburse them!
Please post back how it went and let me know if you would like me to take it to the Community Manager. To write back, tap on "Type your Comment" box located below.
Hoping for the Bet! Have a nice day/evening!
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0 · Helpful Woah! Sweet Love HahaThank you Pummy Raj
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2 · Helpful Woah! 2Sweet Love Haha* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
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0 · Helpful Woah! Sweet Love HahaI am sorry to hear that the issue was not fixed with the troubleshooting steps!! and I completely understand your frustration! It is hard to enjoy our game(s) when it becomes frozen or crashes
This is completely new issue to me and hence, I won't be able to assist you further!
Can you please provide your game user ID number, so that, our Community Manager @Xarly can take a look into it? Here is the link to check for your ID https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
Thank you & talk to you soon! Have a great rest of the day!
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0 · Helpful Woah! Sweet Love HahaHere is the link for PC Browsers --> https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
Please try them and let me know how it goes. And it does not help with the issue, please post your game use ID number for the team to look into it.
Here is a link to look for your ID https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
Hope the issue will be fixed soon and you will be able to enjoy your game again!
Looking forward to talk to you soon! Have a nice day/evening!
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0 · Helpful Woah! Sweet Love HahaI am sorry to hear about the technical issue in your game and also for loosing your Gold Bars!!
Can you provide these below details --
1) What device are you using to play the game;
2) Are you logged in through Facebook or Kingdom account!
3) Your game user ID number -- find it through this link https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
Once you write all that needed info, I will send the complaint to the Community Manager to look into the Gold Bars issue.
And with regards to the "Error" issue, the King Studio is working hard to find the reason for the issue as well as a fix for it!
Until then, we have to be patient and make sure from our end that the device is all good with enough storage space, etc., and the game App has the latest version!
Talk to you soon! Have a great weekend!
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0 · Helpful Woah! Sweet Love Haha* Check out my stories *
*A guide to help you locate the different areas in the community!*
#ChoosetoChallenge: It’s the Women’s Month in the King Community!
🌈_________________________________ 🌈_____________________________ 🌈
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0 · Helpful Woah! Sweet Love Haha