I keep getting knocked off and when I go back into app I have lost my life

atea714

When I'm playing if a call or message comes through it knocks me off the game or if I go to another app then go back into game without closing app it starts me all over and I lose my life. Didn't do this before. As long as I don't close app out I usually go right back to my game... 

PummyRaj

Hello @atea714, Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear about the issue in your game!!  Usually, some troubleshooting steps will work with this kind of freezing or Crashing issues in the game!  Since you have not mentioned the device you are using, I am all useful links for your reference... please pick the option that fits with your device -->

iOS -->  https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android -->  https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Browsers -->  https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

** A Heads-Up:  Please do not delete and reinstall the App as it will remove all your stocked up boosters, and King team will not be able to reimburse them!  

Please post back how it went and let me know if you would like me to take it to the Community Manager.  To write back, tap on "Type your Comment" box located below.

Hoping for the Bet!  Have a nice day/evening!  

Elsa

Hi @atea714, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.