Paul

Bighead1

Playing Candy Crush Soda Saga.  Played repeatedly for a few days attempting to win the game.  THEN I WON.  And the game wrote to me....You have experienced an error that we are working hard to fix.  Please try again in a moment.  So I reset the game. And it came online for me to play it. BUT I now am out of LIVES.  So I but LIVES for $1.99.  I turn the game on again. BUT it did not remember that I WON.  BUT I since I paid for lives. So I played again anyway.  THREE TIMES I again was 1 move away from winning and it said every time, You have experienced an error that we are working hard to fix.  Please try again in a moment.  I CAN NOT WIN EVEN THOUGH I ALREADY DID WIN !!!  AND 3 TIMES WAS ! MOVE AWAY FROM WINNING !!! I want my $1.99 for lives ( SIX) times I paid for trying to receive my WIN.   That is $12.00.  I am super Mad right now.  I want my WIN and my money back. I am Paul Danelutti Jr. at daneluttipaul @gmail.com

_Elsa_

Hi @Bighead1, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

What you are experiencing is a glitch that was already reported to the studio.  We are all waiting for a fix so please be patient with it.

With regards to your purchase, we cannot handle these issues here in the community as  payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest