why am I back at level1 daily bonus??

mamadagz

i played 2 times yesterday and this morning I was back at level 1 on my opening day bonus/gift? Please return me to my previous level. Thank you.

QueenB

Oh man, sorry to hear about that 😩

This is a feature that does not get backed up like your game progress and Gold bars do so once lost, you'll have to start again.

It can sometimes be reset with an update of either your device's operating system or of the game itself. The calendar can also start over again if you change the date and time or switch the time zone on your device, or, after many technical issues that can occur in the game or on the device you play on. 

The value of the rewards will increase after day 7 so even though you need to start over, you're still getting a free booster every day.

Have a Sodalicious day and Welcome to the Community

Elsa

Hi @mamadagz, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Do you still need help with your progress?  If so, please follow the steps from here.