why is it that 50% of the time you purchase a package to complete a game,

emsjeff

why is it that 50% of the time you purchase a package to complete a game, YOU have some sort of internal error and you have to restart the game??

Xarly

Hi @emsjeff ,

Sometimes connection issues can happen and it's not something we plan on having or control. If you happen to have any, please make sure your game is up to date and that you play in a safe connection.

And please remember that if you have any purchase issue, you can always reach out to our Player Support team here and they will do their best to solve it as soon as possible.

Cheers,
Xarly

Elsa

Hi @emsjeff, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.