lives

Zennybaby_12345

Hi I bought two lives with R29.99 each and it is not credited, keeps on telling me that store is offline and the money is debited from my account.

PummyRaj

Hello @Zennybaby_12345, Hearty Welcome to the Candy Crush section of our friendly King Community  

I am sorry to hear about the issue in your game!!  There could be a server issue with the store, that's why you might have been getting that "offline" message!!

To get your money back or retrieve your purchased items, you will have to contact the King Support team through this below link  https://soporto.king.com/contact

** While filling out, enter the TOPIC as "Problems with Purchase";
**  and the SUB-TOPIC as "Purchased items not received"
** Explain briefly about the issue and Submit the form.

You will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the email you have received. 

Hoping for the Best!  Have a nice day/evening!

** Please post back if you need further assistance by tapping on "Type your Comment" box located below