Game took my gold bars but didn't give me anything

Tweet

I'm on level 1362 on Candy Crush Soda and when I bought more moves with my gold bars, the game took the bars but didn't give me anything. I had 11 bars and it was 9 bars to continue the game. I have 2 bars left now. This is the second time today this has happened. Is there any way to retrieve them? 

PummyRaj

Hello @Tweet, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear that you lost your Gold Bars in your game!  Please provide your game user ID number with help of this link  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Once you provide your game ID, I will elevate this issue to our Soda Community Manager to look into the issue and assist you  

** If you tap on "Type your Comment" box located below, you will be able to write back.  

Talk to you soon!  Have a great day/evening!

PummyRaj

Hello @Tweet, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear that you lost your Gold Bars in your game!  Please provide your game user ID number with help of this link  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Once you provide your game ID, I will elevate this issue to our Soda Community Manager to look into the issue and assist you  

** If you tap on "Type your Comment" box located below, you will be able to write back.  

Talk to you soon!  Have a great day/evening!