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Where are my boosters? They are all reset to only 3 each - I changed nothing!

grr
grr Posts: 101
in Support
Today I went to play and my boosters are all reset to only 3 each. What happened to my saved boosters? I have made no changes - what happened???

Answers

  • PummyRaj
    PummyRaj Posts: 44,042
    Hello @grr, Hope you are having a nice day :) 

    I am very sorry to hear about the issue in your game!!  

    Can you please provide your game user ID number with the help of this link  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

    Once you provide your ID number, I will inform about this issue to Soda Community Manager, so that they can look into it :+1: 

    Talk to you soon!  Have a great day/evening!
  • grr
    grr Posts: 101
    Thank you - my game user ID number is 7337686104
  • setudey
    setudey Posts: 1

    Level 1
    I need life
  • Xarly
    Xarly Posts: 2,509
    Hi @grr ,

    It seems like there is an issue ongoing that we need to look deeper at. In the meanwhile, I've sent some gold bars your way to compensate for the troubles. If you have a screenshot of the boosters you had prior to the issue, it would help us a lot.

    I'm sorry I can't just revert the situation for you but I hope that this helps alleviate the troubles.

    Cheers,
    Xarly
  • grr
    grr Posts: 101
    Xarly,

    Thanks for the help - unfortunately I do not have a screenshot because I did not anticipate any problem, nothing like this has happened to me before. I think I had 36 or 38 fish - the others were all less than that but I don't remember the counts. I think they were at least in the high teens. I appreciate anything you can do for me - thanks.

Hey! Would you like to give us your opinion?

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