My game did not update. When I checked today, it dropped me back 5 levels. I should be in level 2765

pzamuriapzamuria Posts: 1
Can you fix my account? 


  • PummyRajPummyRaj Posts: 4,744 Superstar
    Hello @pzamuria ; Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  Can you please tell me something?  Are you seeing the "winning stars" from level 2761 to 2765?  Can you provide a screenshot?    

    If all your gained stars are intact on those levels, but only you were moved  you can simply go back  to your current level either through the "Portal" OR just by scrolling!

    Hope this made sense!  If you need further assistance, please tap on "Type your Comment" box located  below and write your comment! 

    ** To add a screenshot, tap on "Attach Image" icon from the tool-bar (located a little farther to Emoticon), then select "Choose Files" option to upload the pic from your device. 

    Talk to you soon!  Have a great weekend ahead!! 
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