Candy Crush Soda Saga

Problem fixed for CC Soda at level 3681...

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

All comments

orientalmask

Hello
I also am getting the same error message and issues with internet connection on my iPad. This has been happening since Sunday August 25 and it’s very frustrating. I have tried the above solutions several times and nothing works. I also don’t believe that the only way to fix the problem is to uninstall and then reinstall as the issues clearly lie with the King account.
It has taken me a long time to accumulate all my boosters and I don’t agree that that if I lose them after the reinstallation, I can’t get them back because I haven’t ‘bought’ them. A lot of people have been playing this game for years and to be told that they can’t get those back, especially since the issues are with the game and not their devices, is clearly not fair.
Anyways, I guess I have no choice but to try the reinstallation and will let you know if I need to have my level or gold bars fixed

Kalindi

Hi Xarly,
tried all three options on my ipad but no solution. Everytime trying to login got „unknown error ...“
think it‘s not a problem with the device. Because trying to login on iphone 8 i got the same error ....
it could not be the only solution to reinstall and loosing all collected booster.

Xarly

Hi all,

I'm sorry that this ongoing issue is happening to you. As it's very specific, we need to run through two options:

iOS

First log out and log in from his Apple ID:Go to Settings >iTunes & Apple Store > tap on your Apple ID, then log out an log in again.

If it persists, try a force restart of the device:

A force restart won’t erase the content on your device. You can force restart your device even if the screen is black or the buttons aren’t responding. Follow these steps:

- On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.

- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.

- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.If still persists, let’s try a networks reset:Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

ANDROID

I would like to ask you to follow this procedure that has solved the same issue for other players.

In your Android device tap in the homepage. Once there tap on Settings - once on Settings you scroll and you will find App. In this menu you will see a list of all the app in your device, find Play Store. Tap on it, you will see a screen with the version of the app and just below you will see "clean the cache". Tap on that button and restart your device.

If the issue still persists please log out from your Google Play account and log in again from the settings of the device. If that doesn’t help, try a network reset (this will delete Wifi passwords and Bluetooth pairings).

This can be different on each Android device. Here’s a generic way to find it.Open your device’s Settings app .
More > Wireless and networks - Networks settings resetPlease suggest searching on the setting of her device if she’s not able to find it following the above steps.

I hope these two processes help you all. It has been of help other times so I encourage you to try thoroughly. If none of it helps, please let us know.

Thanks,
Xarly

Kalindi

I also think it has something to do with the king account. Today i was able to play soda and saga on my iphone. In the afternoon installed a new ipad and changed my password for King account in Saga.
and now im not able to connect to my soda login on king. Neither on iphone or ipad. The login in my Saga runs fine.
that could be crazy but for me it is NOT funny. Its the second time since march this year.
regards
kalindi

parrothead

Hi @Smalyarov, I don’t have a Facebook account, so just trying to sign on with my email account. I get the same message every time

@parrothead I'm not sure why you are getting that message. I am going to tag @Xarly who is the community manager for this game. He might already know what's going on and then I will know for future questions in the community.

parrothead

Image: https://us.v-cdn.net/6030983/uploads/editor/hc/nuywzc2rcihb.jpeg

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

@Smalyarov do you have your King user ID #? If not, please follow the steps on here to get it:

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They will send you an email with a ticket number. Once you get that number then you can attach your print screens to your response back to them. Complete the form using this topic and subtopic so that they know that you also need your progress added back.

@parrothead the kingdom sign in is what made me lose my “connection” as well. As someone suggested I tried to fully logout and in through Facebook yesterday which said it was working and syncing but of course wasn’t and everything was lost when I uninstalled on my mobile device. With the length of this thread it seems to be a very common problem with syncing through the Kingdom site. I also don’t understand if Facebook is causing glitches then why allow users that option?

Hi @parrothead, I am so sorry to hear that you didn't get a response. It might have been in the old King Care and when everything transitioned here we lost a lot of messages. Are you trying to log in to the Kingdom account? What error message are you seeing?

@Elsa I took screenshots before I uninstalled and reinstalled. Reinstalling worked and connection was made but progress lost. All boosters, gold coins, and level. Do you have somewhere I can send the screenshots?

parrothead

Miss Elsa, Many months ago, I asked about why I cannot sign in with my email on any of the games....using an iPad...still has not been resolved....any news I may have missed?

Oh no! I give up! I wish I had a magic wand that I could wave over everyone's game to get them going again. What did you lose?

@Elsa I don’t use Facebook to login I tried using the Kingdom site. I was actually finally able to get a connection through Facebook yesterday and it said everything was sunk but of course it wasn’t and I lost it all.

@bernie-7, your progress can be restored but if you are playing the game on a mobile device once you uninstall and reinstall the game all your lives and boosters will be gone. They are only saved to your device. The gold bars will never disappear and progress can always be brought back.

@ksmock, if you have a user ID # then you already have a King account. Make sure that you are logged out of Facebook and then click on the pink button. You will be clicking on the King button and then logging into your account. For any or all of you if you have only been playing through Facebook and now want to try playing through the Kingdom then you have to sync the accounts. Follow the steps here.

Image: https://us.v-cdn.net/6030983/uploads/editor/s7/m9b6dzteg1se.png

@Smalyarov, the glitch is on Facebook's end and their glitches don't get resolved that quickly. This is the 4th Facebook glitch in the last year or so and it takes them weeks to resolve it.

@Xarly it’s been months...is there a resolution? I’m on 1992 and have not been able to earn boosters since June. I have never been able to sync because it’s always given me a connection error so now if I uninstall I will lose all progress and boosters. This exact reason is why I quit playing this game years ago!!! I thought by now it’d be resolved. Please advise!!! If this can’t get fixed I will never trust your apps again. I have put much time and money into this game.

ksmock

I keep getting the same connection error in Candy Crush on my iPad. If I try reinstalling, will I lose my progress? I honestly don’t know my account log in info but was able to locate my User ID. Also how do I connect this king account to my game? I keep getting the same error when I try creating an account through the game.

bernie-7

I’m getting the same problem, reluctant to uninstall before I’m certain playing levels can be restored

Hi @Chrisho, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

@Xarly

Thank you so much for your help!! Everything is back to normal now!

Thanks again!!!

Cheers

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Problem fixed for CC Soda at level 3681...

All comments

Ever since the last update of Candy Crush Soda Saga I haven’t been able to log in to the kingdom using my email, and the 693 gold bars I own disappeared. I play on my Android mobile device. Please help.

Welcome to our Community @Chrisho🤗

All looks fine f rom our system so you might want to try reconnecting the game app to Kingdom and see if that helps. In order to do this on your Apple device:

- Disconnect the game from Kingdom (if connected).

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (very important).

- Restart the device and try connecting the game back to Kingdom.

Hope this does the trick

@QueenB

Thanks for you reply!

Actually the problem happened to my other kingdom account: sww@shd.edu.hk

The number of gold bars are still 0, and I can’t log in to my kingdom account or access online races like the bubblegum hill.

Thanks in advance for you help!

Thanks for clarifying!

So all good with this account as well as I can see the Gold bars are available, did you try the steps I've provided above?

Just make sure you connect the game app back to Kingdom using this email address sww@shd.edu.hk

@QueenB

Thanks for helping! I am playing on an Android mobile device for the sww@shd.edu.hk account, do I follow the same steps?

Thanks and sorry for all the questions!

Aha, sorry about that 😬

Ok, so the steps are different for Android, and that is basically to reinstall the game app. This will mean that any saved up boosters, lives and progress made on extra features will be reset but your game progress and Gold bars will be fine.

Does level 2494 sound correct? If yes, go ahead and reinstall the game app and make sure it gets connected to the email you have provided.

I'll make sure you get a compensation once the issue has been solved 😉

@QueenB
Deleted and reinstalled and it’s fixed the problem BUT it’s taken me back to old levels.
I have been playing candy soda 2106 and candy friends 241.

Can you please fix this ?

Thanks!

candysodaLAFL said:

@QueenB
Deleted and reinstalled and it’s fixed the problem BUT it’s taken me back to old levels.
I have been playing candy soda 2106 and candy friends 241.

Can you please fix this ?

Thanks!

@Xarly @QueenB I also lost all my boosters I had for the games.

5041B368-1745-483D-A918-043036A302C6.png

@QueenB can you assist see below this is where I was in the games? @Xarly

C0DB749D-85A4-4E74-8E52-24CCEB1E61B4.png

Hi @candysodaLAFL I'm not sure I understand your issue... have you lost your game progress or have you lost your Boosters?

What do you want to show me with the screenshots you added?

chere

I have not been able to load any king games on my desktop for a week!

QueenB said:

Hi @candysodaLAFL I'm not sure I understand your issue... have you lost your game progress or have you lost your Boosters?

What do you want to show me with the screenshots you added?

Hi @QueenB
I lost both my progress in the games and my boosters when I reinstalled per your directions. The games are working now after install so thank you. The screenshots were to show what levels I was on. I didn’t take screenshots of the boosters though before I reinstalled. Hoping you can have me get back to those levels and boosters I had. Thanks

OK, got it now @candysodaLAFL👍

I'm starting by fixing your levels, can you check both games and see if you're back on track? Candy Crush Soda Saga level 2106 and Friends 241?

PummyRaj

QueenB said:

OK, got it now @candysodaLAFL👍

I'm starting by fixing your levels, can you check both games and see if you're back on track? Candy Crush Soda Saga level 2106 and Jelly 241?

Hi @QueenB, just passing by

The second game @candysodaLAFL playing is Candy Friends (the 2nd screenshot)

@Pummy Raj You're absolutely right 😁

I did restore Friends but for some reason I wrote Jelly 🤪

QueenB said:

OK, got it now @candysodaLAFL👍

I'm starting by fixing your levels, can you check both games and see if you're back on track? Candy Crush Soda Saga level 2106 and Friends 241?

Thanks @QueenB
the levels are resorted. Any chance on getting boosters back or is that a lost cause?

msil

I am also having connection error with friends saga on IOS iPad. Connect error with king and Facebook. Afraid to lose my progress.
Recently started playing and want to save my progress

@QueenB

Thanks for you help before!

I have finally reinstalled the candy crush soda app and my gold bars look fine. However, it shows that I’m on level 2494 while I am already on level 2547. I would be very grateful if this could be fixed! Thanks!!

Also, I had around 30-40 boosters each, would I be able to get them back?

My kingdom account name is Be Happy, thanks!!

Thanks so much for your help!!

PummyRaj

Hello @Chrisho, Hearty Welcome to the Candy Soda section of our friendly King Community

@QueenB and other team members are off for the weekend and they will come back tomorrow. In the mean time, I thought of helping you a little bit

1) When we reinstall the game App, loosing stocked up boosters is the side affect

We loose them because the boosters & lives from friends are stored in the Device local memory but not in the game. Where as the Gold Bars are saved to your game. I am sorry to say that the King team will not be able to reimburse the lost boosters unless you have purchased them with real money!!

2) With regards to the lost levels, please follow this link to restore them back
https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

3) Another request -- please Edit your above comment and remove your email address. It is not advisable to post personal details as this is a public Forum.
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