Gold bars taken, no extra moves given

derekbevil23

Today I tried to buy ten extra moves more than once for ten gold bars and my connection was weak so it took the gold bars but I never received the extra moves. I lost a total of 25 gold bars before I realized it was actually taking my gold without dishing out the extra moves. 

vhicks83

That same thing just happened to me in the friends saga. I've been having connection issues ever since installing updates on these games yesterday

bismillarah

Gold bars were taken for extra moves but no extra moves received. I lost 10 bars. 

vhicks83

I know how you all feel,  I lost 20 bars!

PummyRaj

Hello @derekbevil23 and @bismillarah

Hearty Welcome to the Candy Soda section of our friendly King Community  

I am very sorry to hear about the issue in your game and lost your Gold Bars!!  I can understand how frustrating and upset you must be because of this!!  

Can both of you please provide your game user ID number, so that our Community Manager can take a look at your game and help you with the issue?  If you go to This LINK, you can find your ID number  

NOTE:  If you are logged into the game ONLY through Facebook, please let me know as the above link will not help you to find it.  

Looking forward to talk to you soon!  Have a great rest of the day/evening!

PummyRaj

vhicks83 said:

That same thing just happened to me in the friends saga. I've been having connection issues ever since installing updates on these games yesterday

vhicks83 said:

I know how you all feel,  I lost 20 bars!

Hello @vhicks83 Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear that you have lost 20 Gold Bars in your game!!  But, since the game you had this issue was in Candy Friends, I need you to post your question in that game category for the Friends game Community Manager to look into the issue and assist you with it.  

Here is the link for Friends Support section https://community.king.com/en/candy-crush-friends-saga/post/question/support1

Talk to you soon and have a nice day/evening!

erindunlap78

It took 10 gold bars for extra moves but then It said there was a connection issue and did not give me any extra moves

QueenB

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/618871#Comment_618871

Welcome to our Community @erindunlap78 🤗

We do not handle lost purchases here in the Community but Player Support does so you need to get in touch with them.

You can do by selecting the "Contact Us" button below:

If you happen to play on a mobile device, you can also contact directly from the device (this way support will have all the details needed to help), all you need to do is the following: 

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and hit "Contact Us"

Hope this helps :)