Lost progress

Mhemingway1655

I was prompted to update when I tried playing candy crush soda yesterday. My progress is gone. I’ve tried logging in and out of Facebook and I’m still back at beginning. Was on level 1000 something 

firebombmarkus

Hi @Mhemingway1655 and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the instructions on the link below and let me know if they helped you.

https://community.king.com/en/candy-crush-soda-saga/discussion/267551/i-need-help-with-lost-progress-solved

Mhemingway1655

I tried this already and it is active. Thanks though!

firebombmarkus

@Mhemingway1655 So you still didn't get your progress back?

Sas1151

I have a new iPhone and have lost most of my boosters and daily progress.   I have always logged in through my Facebook.  I have followed all the instructions listed here to get them back,  but nothing changes.  It won’t update to what I had.  I took pictures of what I had before changing phones.  Would appreciate if you could restore my progress.  Thank you 

firebombmarkus

Hi @Sas1151 and welcome to our adorable Community 😊 The boosters we collect are always saved on our device memory. This means that we can reach them even if we are offline. Unfortunately, it also means that if we change the device or reinstall the game we will lose all the boosters we collected. Hence we don't recommend collecting a lot of boosters, it's better if you just use them while playing. Here are some tips on how to safeguard your collected boosters.

https://community.king.com/en/candy-crush-saga/discussion/262488/a-superstar-guide-for-players-using-mobile-devices

As for your progress, did you lose levels and you need to get them back? 

tommyhomes

Hi guys! My mom has always been playing this game right after downloading it from the google play store. She tried signing in to Facebook because it prompted her to do so. Now, she has lost all her levels (1220 iirc) and is back to level 1. She's kinda gloomy because of this. Is there a way to restore her lost progress?

tommyhomes

She has never logged in to the game using her Facebook or email. She just straight up played right after it finished downloading.

tommyhomes

Please help!

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/899204#Comment_899204

Please create a new Facebook account or Kingdom account and connect the game. Next step 👇️

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

tratelqalam

Please write the email correctly with the password. You must do the sync. Log out and then log in to the game. Clear the internal storage memory. You may lose the boosters. In your game