When I win a level my game will not let me open the next level

When I win a level my game will not let me open the next level, I won level 471, 472 will not open, No Mr toffee or anything

Answers

  • PummyRajPummyRaj Posts: 5,485 Superstar
    edited October 17
    Hello @sandrasessions Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!  I am not sure why you are not able to forward in the game after winning each level!!  Did this issue just start or was it there before too?  If you had this issue before, what did you to move to the next level?

    I will inform our Soda Community Managers to look into your game.  

    But they will need few details from you ---> 
    1) Device you are using to play the game;
    2) Did you install the latest updates? What version do you have currently?  
    3) Are you logged in through Facebook OR Kingdom account;
    4) Are you seeing any "error message" or something else when you try to open the next level;
    5) Can you post screenshot of what happens after you pass a level and what happens when you open the next level?
    6) Your game user ID number, which you can find through This LINK 

    ** IF you tap on "Type your Comment" box located below, you will be able to post all the above details :+1: 

    Talk to you soon!  Have a great rest of the day/evening!

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