Sluggish game

candysodacrushercandysodacrusher Posts: 235 Level 3
edited November 2019 in Support
I play Candy Crush Soda Saga on iPhone.  My game has been acting sluggish.  Almost as if it is in slow motion, except that it sort of hangs up at times.    I’ve closed/opened the app multiple times and also completely turned phone off and restarted it.  Also tried resetting the phone.  App and device are up-to-date. Any suggestions?

Update:  I’ve played around with a few things.  When I turn the cellular data off for the app (just the app) it plays fine.  Turn it back on and it plays sluggish again.  Everything else is working fine.  Not sure whether this is a coincidence or even if it matters, but I’ve not been offered an ad either for a booster or for additional moves since this started.  Prior to this I was getting offers to watch ads regularly.

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  • ElsaElsa Posts: 28,139 Superstar
    Hi @candysodacrusher, that is very strange.  Even if it's a temporary solution you can play.  I will keep my eyes open here to see if anyone else reports this.  The ads are not working properly so they might have been taken completely off for a fix.


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  • candysodacrushercandysodacrusher Posts: 235 Level 3
    Thanks @Elsa.  It is indeed very strange and it is still happening.  Reminds me of the “old days” when things would slow down because you had too many windows open.  But since everything else is working fine, and it works fine when the cellular data is turned off just for the App, it has to be something related to the app.
  • Me2Me2Me2Me2 Posts: 11 New Bee
    I to am one of those who stopped getting the option for ads. Feels crazy to request them, but I need extra moves for some levels. Boosters are nice too.
  • candysodacrushercandysodacrusher Posts: 235 Level 3
    Thanks @QueenB.  I was afraid that reinstalling was going to be the solution.
    Three questions.
    1.  I understand I will lose boosters.  Does this include both the boosters you can select before you start a level and the boosters you can use while playing (lollipops and switches)?
    2.  Will I also lose gold bars?
    3.  How do I make sure I am properly synchronized with my King account?  

    Just want to make sure I don’t have any surprises once I start this process.
  • QueenBQueenB Posts: 5,111 Community Manager
    @candysodacrusher

    1. Yes, you will lose all boosters and lives that have been saved as well as the Daily Bonus which will also reset back to day one.

    2. You will not lose any Gold bars as these get backed up to our server as your game progress do and to be sure if your progress has been backed up, do you have access to a PC so you can check the game from your Facebook account? 


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