Gold bars and store

shaundra

When I purchase from store or hit my full bank it charges me but does not put them in my box.

QueenB

Sorry to hear about this @shaundra

We don't handle purchases in the Community. Not to worry as I will guide you through to Support. 

Contact our Player Support team here.

Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

Include your Game ID on the message - This link will help you find it.

Note! It can take up to 72h before receiving a reply.

Hope this helps