I never ever join bubblehills event, please help to fix it

Lydia6813

I never ever join bubblehills event, please help to fix it.

KingChewy

Hi @Lydia6813 - welcome to our friendly community. I’m sorry to hear you have received the BGT event. Please confirm what type of device you play from and what version you are updated to. 

The event should run every Saturday to Sunday for most players so let’s get that info to have the support team check for you.

Lydia6813

Device I'm using Huawei Nova 3i. version 1.151.3. I ever try for reinstall, relogin also cannot solve my problem

KingChewy

Hi again @Lydia6813 - thank you. Please also confirm your user ID via the below instructions so I can report it to a CM to investigate it further for us.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Lydia6813

ID 11016463932

Spinnifix

@Foley1362

I have never had BGH. I play on the Android tablet. 

ID 2916564840

bullywooly

Spinnifix said:

@Foley1362

I have never had BGH. I play on the Android tablet. 

ID 2916564840

Spinnifix said:

@Foley1362

I have never had BGH. I play on the Android tablet. 

ID 2916564840

Same here I play on my ipad

QueenB

Hi @Spinnifix, @bullywooly and @Lydia6813

At King, we are constantly looking for ways to make our games more fun, interactive and challenging. Whenever we create a new feature, we always like to test it with a small group of players first, to make sure that they like it as much as we do. 

To do this we always choose a randomly selected group of players to test the feature and based on their feedback decide whether it's something we want to roll out to all our players or not.  

Once the testing has taken place, we'll roll it out so more people can play it.  However, due to the huge community of our players who we love, we sometimes have to split it up to make it manageable and accessible.  

Millions of players in an event at any time is a lot of work, so we split it up into groups so we can keep it running and you have a better chance of accessing it and succeeding in any competition!

We appreciate it may be frustrating if your friends have a feature that you don't, but it's highly likely you'll be getting it very soon and bear in mind that when you do have an event or challenge, it's quite likely your friends won't have it this time.  

Keep an eye out for the latest updates to the game to ensure you benefit from all the new levels and features that we release on a regular basis. 

Spinnifix

Hello @QueenB

 That's all logical and clear. Only Xarly said it all had to be. Which is not the case. It is thus a contradiction in terms. I have never received it. That's fact.