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Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

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Answers

  • PummyRajPummyRaj Posts: 13,331 Farm Moderator
    edited November 2019
    Hello @lollog Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  And yes!  You were right....  it is the issue/bug with Jelly Cake in the level(s) which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences

    Signature - Moderators 2021 FHS PummyRajpng
  • Hey! Would you like to give us your opinion?

  • PummyRajPummyRaj Posts: 13,331 Farm Moderator
    Hello @Burnside Hearty Welcome to our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  The issue indeed is with the Jelly Cake -- a bug popped out with Jelly Cake explosion which was causing the game to freeze!!  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on a Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on a iOS device, the team is still working on it, so I request you to please be patient!

    NOTE:  With regards to the boosters --> if you have purchased any of those lost boosters, I would suggest you to contact King Player Support team here.  Please make sure you use the same email address associated with your game when contacting them, so they can locate your game records.  If you have earned those boosters through Daily bonus or Mr.Toffee Fair, etc., I am sorry to say that we will not be reimbursed any of those boosters :(   

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences

    Just a Heads-Up!  You have posted in Candy Friends game section instead of Candy Soda category!  But, it is OK and you do not have to worry!  I will inform to our game in-charge team to move your question to the correct category :+1: 

    Signature - Moderators 2021 FHS PummyRajpng
  • ShaonnaShaonna Posts: 0 Newbie
    hello i'm at level 1394 every time the wheel explodes the game blocks
    Can you help me please
  • vitiravitira Posts: 1 Newbie
    edited November 2019

    (Edited: Unsupported Language) Hola, estoy en el nivel 1394 y cada vez q va a estallar la bomba cuadrada de una de las esquinas el juego se bloquea. 
    Gracias! 
  • PummyRajPummyRaj Posts: 13,331 Farm Moderator
    Hello @Shaonna and @vitira Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  And yes!  You were right....  it is the issue/bug with Jelly Cake in the level(s) which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    @vitira Please post your comments and answers in English language ONLY as the Community supports it for better understanding and communication purposes.  Thank you!

    Signature - Moderators 2021 FHS PummyRajpng
  • peacockmoonpeacockmoon Posts: 0 Newbie
    Level 965 freezing on spinning donuts
  • aucooter1aucooter1 Posts: 0 Newbie
    1251 freezes right when the wheel explodes.   

  • PummyRajPummyRaj Posts: 13,331 Farm Moderator
    Hello @peacockmoon Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  There has been an issue/bug with Jelly Cake in the level(s) which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences

    Signature - Moderators 2021 FHS PummyRajpng
  • PummyRajPummyRaj Posts: 13,331 Farm Moderator
    Hello @aucooter1 Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  There has been an issue/bug with Jelly Cake in the level(s) which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences

    Signature - Moderators 2021 FHS PummyRajpng
  • bsb96bsb96 Posts: 0 Newbie
    The same happens in level 714 with the dounut the freezes the dounuta explodes
    It's really frustrating it happend in level 709 and now in this one 
  • cheryl4155cheryl4155 Posts: 0 Newbie
    When the left wheel of jello explodes, it freezes and thats it. I have to get out every time. 
  • lrg66lrg66 Posts: 1 Newbie
    I’m having exactly the same issue 🤨
  • favgfavg Posts: 6 Newbie
    favg said:
    The game keeps freezing all the times the jelly cake explodes, I’m on level 3257. iPhone 11, game version 1.152.12. How can I fix this?
    problem fixed with the latest update
    thanks
  • candisakecandisake Posts: 1 Newbie
    Not Fixed!!!! I’ve lost all my boosters and I’ve lost hours of the boosters I paid for. Also the “click here for new thread” doesn’t exist. Not a happy camper... 
  • hinote116713hinote116713 Posts: 2 Newbie
    I’m having the same issue on 968... it’s happened three times.
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