Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
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Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
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Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
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Got a feature idea? Share your thoughts to help make Soda even better!

Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

I have had the screen freeze 3 times now when I have used either 2 color bombs or a colorbomb and the other thing that makes things change color. It used my lives. I also am losing time with th unlimited boosters I paid for because I keep using lives and the boosters aren't working. I also lost 2 lollipop hammers when I used them to move things into place.

Accepted answers

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13 If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

Thanks for jumping in 😊 @PummyRaj I wasn't aware of this issue 🙈

Hello @cynthiaortiz Hearty Welcome to the Candy Soda section of our friendly King Community

A little bit more to add to what my friend @firebombmarkus said... I just checked the level and it was the "Jelly Cake level"! Recently there was an issue with this "Jelly Cake Explosion", which was taken care by our wonderful King Team

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13 If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hello @Dorothylou Hearty Welcome to the Candy Soda section of our friendly King Community

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13! If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hello @joliver Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue in your game!! The little circle thing you guys are mentioning is called as Jelly Cake AND there was a bug which popped out with that Jelly Cake explosion. But, no need to worry as it was taken care by our wonderful King Team.

** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13! If you go to "Google Play Store", you can see any available updates

** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hi @cynthiaortiz and welcome to our adorable Community 😊 I am sorry this is happening to you. Can you please tell me which device and OS are you using for playing this game and which version is your game? It's important for the game to be up to date because most of the issues are resolved with the latest update.

When the second 4 tile square explodes wiping all the candies away my game always freezes right after the explosion.

Help can’t pass 1394

My game keeps freezing and I’ve had to replay level 647 a ton of times with no success! Help!

Continues to freeze cannot complete level.

Hello @dragon86 Hearty Welcome to the Candy Soda section of our friendly King Community

The Jelly thing you are mentioning is "Jelly Cake" and the freezing issue that was caused by the "Explosion of the Jelly Cake" was already taken care by our wonderful King Team.

** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13! If you go to "Google Play Store", you can see any available updates

** If you are playing on iOS device, check if there are any updates available! If no updates, please wait for one!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hello @judyglj Hearty Welcome to the Candy Soda section of our friendly King Community

The issue was caused by a bug with the Jelly Cake explosion! But, it was taken care by our wonderful King Team.

** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13! If you go to "Google Play Store", you can see any available updates

** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Please help me or I cant play anymore cuz I cant get passed this level

I'm having trouble with level 816 it freezes when it tries to burst the jelly wobble square, sorry dont know its name.

Hi @pantherdoris!

Are you playing on mobile or on PC?

If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

This issue got fixed 2 days ago so it shouldn't happen anymore.

Hi guys 🤗

Are you playing on mobile or on PC?

If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

This issue got fixed 2 days ago so it shouldn't happen anymore.

Hi @flalob21, are you playing on mobile or on PC?

If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

This issue got fixed 2 days ago so it shouldn't happen anymore.

@essabella, we're sorry for the time it is taking to correct this issue.

As soon as we know more, we'll update this thread, please follow up there.

@cmjsmom2003, are you playing on mobile or on PC?

If mobile, can you make sure you have the latest game app version 1.152.13? If you're playing on Facebook, try clearing the cache of your browser.

This issue got fixed 2 days ago so it shouldn't happen anymore.

Jelly cake explosions freezes at level 1182

STOP!! NO1 FIXES THE CONSTANT NO INTERNET CONNECTION!! EVERYDAY! EVERYDAY! NO INTERNET CONNECTION

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13 If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

All comments

**Edit by CM: Unsupported language**

This is very very annoying as I've tried to play level 937 4 times and each time I click all bits of the wheel it just explodes and freezes - is this a normal problem.

je suis au niveau 968 et les roues gèlent dès qu'elles doivent exploser?

**Edit by CM: Unsupported language**

Thanks for reporting this @Michelle_Quici and sorry to hear this is happening

I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.

As soon as I know more, I'll let you know 👍

Welcome to our Community @kajouvivi 🤗

Sorry, but we only use English on the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English and one of our members will be happy to help you.

Thanks for your understanding and have a lovely day!

Thanks for reporting this @Cantgetno and sorry to hear this is happening

I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.

As soon as I know more, I'll let you know 👍

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Thanks for reporting this guy and know that we have informed this to the studio so it is being looked at.

I'll merge your comments to the thread so you can receive updates when we have one 😉

@ept0202, good news, well not really, however, we've received more reports about the Jelly Cake on other levels so I"ve reported this to the Studio so it's being looked at.

I have a thread which I will keep updating a soon as I know more so I'll merge your comment so you don't miss out on it 😉

I'm really sorry for the inconvenience caused and thanks for your patience while we look into this!

@dmbkca93, truly sorry to hear this happened

Unfortunately, we are unable to replace any items that have not been received so this must be reported to our Player Support team here

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

Thanks

I have the same problem in level 965 When the wheel starts the game is freezing. Please help!

Screen keeps freezing on level 2709 its costing me a lot

Game freezes whenever I explode a donut. Playing on Samsung J2 phone. Help.

On level 709 when you clear the wheel on the left hand side freezes the entire game.

This has already been reported here!

We will keep you all up to date on the thread and I'll move your comment so you don't miss out on any updates.

@pemaan and @raggy, first of all, welcome to our Community 🤗

So what seems to be the issue you both are having on level 965?

On level 1115 when anyone of those pink wheels explode, my screen freezes. I cant continue

level 2846 is doing the exact same thing i can't get past it

As I already reported: when the wheel starts to run, the whole game freezes.

raggy said:

As I already reported: when the wheel starts to run, the whole game freezes.

Not sure where you reported this but thanks for clarifying @raggy👍

This is something that we have reported to the studio here @Pemaan is having the same issue, I'll more your comments to the thread so you don't miss out on any updates on this matter.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Compra efetuada e não entregue
Comprei moedas e não recebi , preciso de ajuda
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Recent Announcements

Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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