Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

2456721

Answers

  • CabbyCabby Posts: 0
    I'm at level 968.  When I clear the corner bubble and it starts to explode, the game freezes.
    It didn't happen yesterday, but today continues to do this even after closing and logging back in.  
  • CantgetnoCantgetno Posts: 1
    On level 702 everyone I burst the bubble ring it crashes the game
  • CantgetnoCantgetno Posts: 1
    Everytime sorry
  • Jagger52Jagger52 Posts: 1
    Same with level 965!
  • twitman0319twitman0319 Posts: 1
    My game keeps freezing on level 968 when the cornet bubbles explode. Kris doing it even after closing and refreshing app 
  • heipauheipau Posts: 1
    edited November 12
    **Edit by CM: Unsupported language**
  • Michelle_QuiciMichelle_Quici Posts: 6
    edited November 12
    This is very very annoying as I've tried to play level 937 4 times and each time I click all bits of the wheel it just explodes and freezes - is this a normal problem.


  • kajouvivikajouvivi Posts: 1
    edited November 12
    je suis au niveau  968 et les roues gèlent dès qu'elles doivent exploser?

    **Edit by CM: Unsupported language**
  • QueenBQueenB Posts: 3,072 Community Moderator
    Thanks for reporting this @Michelle_Quici and sorry to hear this is happening :(

    I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.

    As soon as I know more, I'll let you know 👍



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • QueenBQueenB Posts: 3,072 Community Moderator

    Welcome to our Community @kajouvivi  🤗

    Sorry, but we only use English on the King Community, to make sure that everyone understands and can be understood. 

    Please feel free to re-post your question in English and one of our members will be happy to help you.

    Thanks for your understanding and have a lovely day!


    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • QueenBQueenB Posts: 3,072 Community Moderator
    Thanks for reporting this @Cantgetno and sorry to hear this is happening 

    I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.

    As soon as I know more, I'll let you know 👍

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • QueenBQueenB Posts: 3,072 Community Moderator
    Thanks for reporting this guy and know that we have informed this to the studio so it is being looked at. 

    I'll merge your comments to the thread so you can receive updates when we have one 😉

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • QueenBQueenB Posts: 3,072 Community Moderator
    @ept0202, good news, well not really, however, we've received more reports about the Jelly Cake on other levels so I"ve reported this to the Studio so it's being looked at.

    I have a thread which I will keep updating a soon as I know more so I'll merge your comment so you don't miss out on it 😉

    I'm really sorry for the inconvenience caused and thanks for your patience while we look into this! 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • QueenBQueenB Posts: 3,072 Community Moderator
    edited November 13
    @dmbkca93, truly sorry to hear this happened :(

    Unfortunately, we are unable to replace any items that have not been received so this must be reported to our Player Support team here


    Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.


    Thanks :) 



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Categories

Leaderboard