Avartar not showing and I am not being taken to the correct level I am playing.

Rebekah_DemaryRebekah_Demary Posts: 21 ✭✭
edited December 4 in Support
Level 60 of Candy Crush Soda but my avatar is not showing and not being transferred to correct level

Answers

  • PummyRajPummyRaj Posts: 6,596 Superstar
    Hello @Rebekah_Demary Hope you are having a nice day!

    I am sorry to hear about issue in your game!  Can you please tell me what device you are using to play the game?

    Also, can you post a screenshot of your map?  Here is a web page that tells you how to take a screenshot https://www.take-a-screenshot.org/

    ** Tap on "Type your Comment" box located below to write back.  And to add the screenshot, tap on "Attach Files" located in the tool-bar (a little farther to Emoticon), then select "Choose Files" to upload the pic from your device. 

    Talk to you soon!  Have a nice day/evening!


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • Rebekah_DemaryRebekah_Demary Posts: 21 ✭✭
    I am on Facebook on my MAC OS High Sierra.  I am on level 70 and that is the screenshot I took but everytime I open the game, it takes me back to the first level.
  • PummyRajPummyRaj Posts: 6,596 Superstar
    OK!  Thanks a lot @Rebekah_Demary for getting back with details and also the screenshot.  It helps a lot to understand the issue even better :+1: 

    Would you mind if I get back to you tomorrow as I will have to check up on this!  And it is getting midnight for me!  

    Very sorry for the delay!  


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • Rebekah_DemaryRebekah_Demary Posts: 21 ✭✭
    edited December 7
    I am on Level 92 of Candy Crush Soda.  I hope this problem will be fixed very soon.
  • QueenBQueenB Posts: 3,072 Community Moderator
    Hi @Rebekah_Demary, the next time you open the game, can you select the portal on the top right corner and select the latest episode:




    This should bring you back to your current level 😉

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • Rebekah_DemaryRebekah_Demary Posts: 21 ✭✭
    My current level is 99 in Cupcake Cottage.  I thought the game would take me immediately to the level I am currently playing showing my avatar, not just to the general area.
  • QueenBQueenB Posts: 3,072 Community Moderator
    Did you try accessing the episode trough the list I showed you as that should get you back on track?

    If not, can you do me a favor and scroll through the game app until you find your avatar and send me a screenshot so I can have a closer look? 

    Thanks :) 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • Rebekah_DemaryRebekah_Demary Posts: 21 ✭✭
    I did scroll thru the game and found my avatar on Level 175 from a previous playing session.  Thank you for helping me.
  • QueenBQueenB Posts: 3,072 Community Moderator
    Okay good 😃

    So are you able to keep playing from level 175? 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • Rebekah_DemaryRebekah_Demary Posts: 21 ✭✭
    I am finding out that even though I have several turns, sometimes when I finish a level, it will not automatically take me to the next level and I have to go out of the game and log back in.  Don't know why it does that.
  • QueenBQueenB Posts: 3,072 Community Moderator
    @Rebekah_Demary

    Can you do me a favor and scroll through the game app until you find your avatar and send me a screenshot so I can have a closer look? 

    Thanks  

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • Rebekah_DemaryRebekah_Demary Posts: 21 ✭✭
    Is there a way that the Soda Squad could be taken off.  It is tiresome having to go thru the steps to play.  I really don't care to play with a squad to get points.  Thank you.

Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Categories

Leaderboard