I win races but get no extra gold bars

Jade_75

There is a competition going on in candy crush soda in which you get extra gold bars when you win multiple races. I win (almost) every race, but I always get only 5 gold bars. I should win 10 for the 2nd win and 50 for the 3rd win. Why don't I get my extra gold bars? I play on my ipad, with king account (no facebook). 

_Elsa_

Hi @jade_75, from what I remember about past events the rewards might not come immediately.  They have to check if any cheaters did it and rule them out first.  I have no clue how they do it but that could be it.  I will tag @Xarly, community manager, and @QueenB, community moderator, now but you might have to give it a few hours before you see the rewards.

_Elsa_

Hi @Jade_75, are you referring to the episode race where you have to clear all levels in that episode and be in the top 3? First pace for this race is 5 gold bars.  If this is the race then they don't continue to increase.  Please give me more details so that I can offer further assistance.

Jade_75

Yes, at the beginning of the day it says that you get more gold for more wins, until tonight. If you win 1 race, you get 5, if you win 2 races, you get 10, if you win 3 races, you get 50.  This morning it said you will get the gold after the competition ends... So I will wait untill tomorrow 😊. I added a picture, it's in Dutch, but I hope you see what I'm talking about. 

_Elsa_

That is something new that I haven't seen in my game.  Please write back here tomorrow to let me know if you got the gold.

Jade_75

I got no extra Gold :-(. I think I did 10 races of which I won 9...

ashy9

I didn’t get mine either and I definitely won 3. 

_Elsa_

Hi guys, I believe that it ends today so please check your game during the day and if you don't get them then write back here and we'll have it checked out.

Jade_75

The picture I send earlier says "ends on wednesday 23:59 CET. I think that was yesterday 🧐. Today I didn't get any message about it anymore.

_Elsa_

Hi @jade_75, from what I remember about past events the rewards might not come immediately.  They have to check if any cheaters did it and rule them out first.  I have no clue how they do it but that could be it.  I will tag @Xarly, community manager, and @QueenB, community moderator, now but you might have to give it a few hours before you see the rewards.

Jade_75

I just got 50 bars!!! Tnx Elsa for your support 🍀

ashy9

Just logged in again and they’ve been awarded hopefully yours come too.