We haven't got the bonus every 2 days anymore

aschumacker

Hi from 3 weeks we can't get the free bonus every 48 hours.
We have a error message..
thanks

bearwithme

Hello @aschumacker - Happy New Year and Welcome to our wonderful community.  I am sorry to hear that you are experiencing this problem.  

Sometimes the game gets temporarily hung up and a few simple steps can help you out.  
Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

 Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.

Finally, shutdown the platform you are playing on for at least 10-15 seconds.  Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

aschumacker

hello, 
happy new year!
Thanks for response but the problem is not resolved.😕

Buglady

Hi @aschumacker !
I'm in the development team. If you could provide us with some more info, I can look into this a bit. 
Which free bonus is it you refer too? The gumball machine? What's the error message? In which country is this?

bearwithme

Hello Kingster @Buglady - thank you so much for stepping in to help this player.  There is another thread where several people are not receiving their prize from the gumball machine.  I have pasted the link below:
https://community.king.com/en/candy-crush-soda-saga/discussion/273581/i-cant-get-my-gumball-goodies-anymore#latest

Hopefully you can help them out too.  😊

muddy

When get the problem with the Bubblegum Troll solved. This is for weeks we don't get boosters anymore  

aschumacker

Brianna_Miller

bearwithme said:

Hello @aschumacker - Happy New Year and Welcome to our wonderful community.  I am sorry to hear that you are experiencing this problem.  

Sometimes the game gets temporarily hung up and a few simple steps can help you out.  
Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

 Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.

Finally, shutdown the platform you are playing on for at least 10-15 seconds.  Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

muddy

I did al that but de message is still there. The message is de 'The Bubblegum Troll gives trouble with your game. Try again later' In Dutch 'De Kauwgomtrol zorgt voor problemen met je spel. Probeer het later opnieuw' I have already removed my game en re-installed (lost all my boosters) but the problem is still there. (Sorry for my english)

Yosca

Hey @muddy. I’m also Dutch  . I had the same problem with the gum machine. When the message was shown “try again later” I clicked it away, and I immediately tried again. That worked for me! 

muddy

Sorry, that works NOT by me. I have the game  installed on de Desktop but there I have the same problem as on my tablet