Did not receive my package I purchased.

cblake114

Did not receive package I purchased.

cblake114

I stopped playing candy crush because this happened before

Spinnifix

@cblake114

Hi there!

 This is candy soda. The community is not straight when making a purchase. It is not responsible for this. At the bottom of this page. Contact us: Please go on and fill out the form exactly. Please note the spelling. Then you will receive an automatic email. Then you answer that. A note: it can take some time. Please have some patience!!! Good luck

 Otherwise please report back!

 Thank you very much♥

PummyRaj

Hello @cblake114 Hearty Welcome to our friendly King Community  

I am very sorry to hear that you have not received the items that were purchased!!  This King Community does not deal with the Purchase issues as the query includes your personal details!  

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form.
NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

Hoping for the Best!  Have a great rest of the day/evening and a wonderful New Year filled with Joy & Love 🤗 

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

P.S:  I am sorry to know that you have stopped playing Candy Crush because of the same issue... whenever you have issues in the game, please feel free to post here in the Community or contact the "Customer Care" through the "?" icon too! 
Once this issue is resolved, you can ask them about the purchase you made in Candy Crush game (if it has not been too long and you still have records of the purchase)!