I just purchased golden offer but the items are not applied

viviannesuh

1200KRW was taken from my account but I got the pop-up saying the purchase hasn't been processed, and the items aren't applied. 

saresare

viviannesuh said:

1200KRW was taken from my account but I got the pop-up saying the purchase hasn't been processed, and the items aren't applied. I'm using the service using my fb account (Edit by CM: Personal Information) 

saresare

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Spinnifix

Hello and welcome to this community

☺

 I have to ask you one thing: could you please remove the email address?

 Because we don't ask for personal information. Since it's about privacy.


♥ Thank you ♥

Spinnifix

Hi there !

☺

 The community does not support buying behavior. Therefore I have the following steps for you:


Contact help: Go to the gear in the game, then the question mark. Then you come to the help center, there you look for your problem and follow the steps. If you are not getting along, then go to the page below: Contact us: There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly is important: and send. You will then receive an automatic email. Please answer and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.



♥Good Luck♥

chrissiert

I purchased 100 gold bars and they are not available

Spinnifix

@chrissiert

Hello and welcome to this community

☺
 

Please follow the steps !!!

♥



 Good luck

Yosca

In this link here you can read what to do with purchase problems.