Hi @Kathy_J_Sullivan, I got in touch with Player Support and according to them, you have been in touch with them on April 6. 2019.
Player Support refunded the Gold Bars that you could not use due to the game reloading however, that was for Farm Heroes Saga and not Candy Crush Soda Saga.
Since them there are no records of any new contacts from you so if you still need help, try getting intouch with Player Support directly from the game app as you have done before.
Hope this clears out any doubts :)
I used PayPal from my kindle tablet. I sign in with facebook
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