purchase malfunction!

jabswolf

This is the 3rd time I haven't received my purchase. Money is hard to come by! Even though it's onlt a few bucks, it adds up! I am frustrated! Please fix this!

QueenB

Truly sorry to hear about this @jabswolf 😧

We do not handle lost purchases here in the Community but Player Support does so you need to get in touch with them.

You can do by selecting the "Contact Us" button below:

If you happen to play on a mobile device, you can also contact directly from the device (this way support will have all the details needed to help), all you need to do is the following: 

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and hit "Contact Us"

Hope this helps :)