About candy crush soda

Ss1iolitzouli

Good evening. I have a problem with this game. Its stuck at the level 1531 and when i make click to the level there isn't nothing. I make update, restarting nothing. All the other games ,jelly, saga its ok. Can you tell me what can i do;

Yosca

Hello and welcome to the Community @Ss1iolitzouli I am so sorry to hear you have a problem with the game 😢. So level 1531 isn’t loading. Did you try if you can play level 1530 without problems? And on what device are you playing? Please comment below and I get back to you.

Ss1iolitzouli

After second level i can't play another until 1531 which is my last level.

I use apple environment and my laptop is mac book air, but its not that problem, because i check it in app store and the game doesn't need update.

So i think that is your problem. Please let me know for if you can fix it.

Yosca

So you are able to replay level 1530? I give you a trouble shooting here. You can pick your device and please follow all the steps. Hopefully this solves the problem.

Ss1iolitzouli

Like i told you i can't play any other level until 1531 which i am stuck. Its all freezing. I can't do anything . I'll try many times from yesterday. I am so sad to its impossible to continue play my favourite game. Thanks

Yosca

Did you do the trouble shooting? Can you make a screenshot so we can look at it what you see? And also a screenshot of your map? https://www.take-a-screenshot.org/

Ss1iolitzouli

Finally ill try all the solutions and ......nothing. So you can't try from your platform to fix the problem, because i play the jelly and the saga crush normally and i don't understand what happened with soda. I believe that is your problem. Please try to fix it. Thanks

Yosca

Can you make a screenshot please? And do you play Soda via Facebook or King account?

@QueenB Can you look at this?

Ss1iolitzouli

I send you screenshot and i play soda via facebook.

Ss1iolitzouli

Also i have changed my profile but nothing. You have any result about my problem;