Lost progress

QueenZams

Hi,

I’ve lost my progress because I lost my phone.

please hep

PummyRaj

Hello @QueenZams Hearty Welcome to our friendly King Community 🤗

I am very sorry to hear about the issue!!

Did you download the game into a new device? If so, all you have to do is, simply log into the game through the same account (Facebook or Kingdom account), that you have created before and saved the game till now And you will get back your progress. Did you already try this, still you do not see your level progress?

Please type your reply in the empty dialogue box located below.

Talk to you soon! Have a wonderful rest of the day/evening 🌸

PummyRaj

Hello @QueenZams Hearty Welcome to our friendly King Community 🤗

I am very sorry to hear about the issue!!

Did you download the game into a new device? If so, all you have to do is, simply log into the game through the same account (Facebook or Kingdom account), that you have created before and saved the game till now And you will get back your progress. Did you already try this, still you do not see your level progress?

Please type your reply in the empty dialogue box located below.

Talk to you soon! Have a wonderful rest of the day/evening 🌸

9841

I have tried everything you suggested with no results. Seems I’ve lost my progress. Help

QueenZams

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/589985#Comment_589985

I am not sure if I logged in previously because it seem like my account is new.

Dragondonna

I have lost my progress because of a reset. I was on1100. Please help me.