hi ..... i need your help

HumorTum23

Recently my facebook account has been disabled, and all my progress from candy crush soda is lost (leve3000+) and when i connect to a new facebook account the level has become level 1. Can i retrieve the progress of the old facebook account that has been disabled?

Old disabled facebook account:(Edit by CM: Personal Information)

New facebook account: (Edit by CM: Personal Information)

please help me .....

HumorTum23

can you tell me hom much time it will take to help me? 

HumorTum23

thak you so muchhhh   

PummyRaj

Hello @HumorTum23 A Warm Welcome to our friendly King Community 🤗

I am sorry to hear about the issue in your game!!

I am not sure whether it will be possible to possible to move your game progress from one account to another! But, I think "Player Support Team" might help you! Not sure!! I will tag in our Soda team In-charge @QueenB to help you out!

Help will be here soon! But, I request you to please be patient till then.

Thank you for understanding! If you need to post anything else to inform us, you can simply type in the empty dialogue box located below.

HumorTum23

can you tell me hom much time it will take to help me? 

QueenB

Hi there @HumorTum23😀

Apologies for the delay. This is something Player Support needs to help you with so do the following:

Select "Contact Us" button below:

If you happen to play on a mobile device, you can also contact directly from the device (this way support will have all the details needed to help), all you need to do is:

- Open the game app

- Tap on the? mark

- Tap on My Game Progress

- Scroll down to the bottom and hit "Contact Us"

Good luck 😉

HumorTum23

thak you so muchhhh