Purchase not received

GPS72

Hello, I just purchased 10 gold bars and paid €2.29 for this, but I didn't receive the goldbars. I would like to get my money back. Can you please help me with this?

PummyRaj

Hello @GPS72, A Warm Welcome to our friendly King Community 🤗

I am very sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 

** While filling out, enter the TOPIC as "Problems with Purchase" ---> and the SUB-TOPIC as "Purchase items not Received" ---> Explain briefly about the issue and Submit the form.    NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

** IF you have anything else to add and/or further questions, please type your reply in the blank dialogue box located below.

Hoping for the Best! Have a great rest of the day/evening and a wonderful week ahead 🌸