Ads fail to close

peedieduchess

It’s a very frustrating issue, playing on iPad. Sometimes an ad appears with no close ‘x’ button.  It is impossible to return to the game. Sadly, often seems to happen just when I’ve been awarded an hour of lives or goodies! E.g. the ad for ‘feliway’ is like this. I have to give up and return a few hours later when it has cleared itself. 

Spinnifix

Hello and welcome to the community

Have you really checked whether there really is no cross? Sometimes they are really small and somewhere else. I can not imagine that a cross is not available. If it is again, please take a picture of it. Would it be possible? Would be nice. I just want to help you !!!

peedieduchess

Thank you Spinnifix. This one has just appeared. There is a small triangle in the bottom left corner, pressing that takes me to ‘AdChoices’. I cannot see a closing cross. There is no way back to the game, I have to just stop for an hour or two, and try again.   

Spinnifix

Hi there! I saw it. Thanks for the photo. I'll pass it on. @QueenB

QueenB

Thanks for the tag @Spinnifix 👍

@peedieduchess, do you mind telling me which device you are playing on and your User ID so we can report this?

Thanks 😊

peedieduchess

i Play on iPad 13.3.1

where do I find my user I’d?

Ok, my user ID is

1579666290

Spinnifix

Hi there!

You can find this user ID when you go to your profile and click on the King sign at the top. No matter whether on the PC or mobile device.

@peedieduchess

Spinnifix

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

ID Number

peedieduchess

Is there any update on this issue please? It’s still happening. There is no X to close the ad once it has run it’s mandatory duration. There is only the small triangle that links to ad choices. It’s very frustrating. Really spoiling the game.