Game stuck!

Gayle_CooneyGayle_Cooney Posts: 3 New Bee
edited February 27 in Support

For days now my game has been stuck on level 830. I have passed it. I log on and it will not move on to next level. Please fix and advise. This is my favorite game. reply to **Edit by CM: removed personal info** thank you Gayle Cooney


  • PummyRajPummyRaj Posts: 9,471 Superstar

    Hello @Gayle_Cooney Hearty Welcome to our friendly King Community 🤗

    I am very sorry to hear about the issue in your game! I need few more details to better understand the issue...

    1) Can you please tell me which game you are having this issue in?

    2) What device are you using to play the game?

    3) Are you logged in through Facebook OR Kingdom account?

    4) Can you post a screenshot of your Map screen at level # 830?

    Please post back your reply by typing in the empty comment box given below.

    Talk to you soon! Have a great day/evening! 🍬

    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • Gayle_CooneyGayle_Cooney Posts: 3 New Bee

    Thank you...I am playing Candy Crush Soda Saga on my PC and logged into Facebook. All the other games I play work fine. I can not take a pic of the screen sorry. Gayle_Cooney

  • ElsaElsa Posts: 26,253 Superstar

    Hi @Gayle_Cooney welcome to our community. To add to what our Superstar wrote, can you please check to see if there are any stars on that level? Sometimes the avatar gets stuck and you have to replay the level.

    I am going to post some links below to help you learn how to navigate through the community.

    We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here.  I am also going to give you some very important links below so that you can learn how to navigate through the community.

    Here is a link to help you learn your way around the community. Let's learn more about the King community!

    Make sure to check out the Contest Area for a chance to win gold bars!  You can check if your game is running any current contests, as well as the community contests (General).

    To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.

    Please check out the “Idea” area for some of our candy crush games here. Vote! Vote! Vote!

    You can find out more about our Superstars here

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    "Mother of Superstars. Relentless and passionate like no one else."
    To all our wonderful community game players, learn everything about this community:
    Everything that you need to know about this community!
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