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why isnt the game working. have cleared cache, have downloaded chrome still nothing.

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KrisDee
KrisDee Posts: 3 Newbie

why isnt the game working. have cleared cache, have downloaded chrome still nothing.

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  • PummyRaj
    PummyRaj Posts: 33,422 Candy Moderator
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    Hello @KrisDee A Warm Welcome to our friendly King Community 🤗

    I am sorry to hear that you are having many issues in the game! Can you please provide few details --

    1) What game are you having this issues in;

    2) Does the game stops at "Orange Loading screen"?

    3) Or are you seeing an "Error Message" -- that game cannot load?

    4) Can you provide a screenshot of the issue you are seeing?

    Please post your reply by typing in the empty comment box located below.

  • KrisDee
    KrisDee Posts: 3 Newbie
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    1. candy crush soda,
    2. No
    3. No
    4. no point sending screen shot. i try to click on the next game (804) and nothing happens, its like they are frozen. i have tried removing and reinstalling the game, usually play using mozilla, tried with chrome, still the same.
  • BettyEBoyer
    BettyEBoyer Posts: 1 Newbie
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    Game is not working! Won't let me load the next level. Nothing

  • urvashi
    urvashi Posts: 2 Newbie
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    I am at level 858 at candy crush soda saga now but since last days my gane is freezing and crashing. Cnt play. Thinking to uninstall ths gqme nw pissed off

  • _Elsa_
    _Elsa_ Posts: 36,695 Sweet Legend
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    A warm welcome to all the new community members and older community members. If this is the same thing that has already been reported, please check it out here. If it's the same issue then I suggest you write in that thread and then when there are updates it will be posted there too.

     I am going to post some links below to help you learn how to navigate through the community.

    We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here.  I am also going to give you some very important links below so that you can learn how to navigate through the community.

    Here is a link to help you learn your way around the community. Let's learn more about the King community!

    Make sure to check out the Contest Area for a chance to win gold bars!  You can check if your game is running any current contests, as well as the community contests (General).

    To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.

    Please check out the “Idea” area for some of our candy crush games here. Vote! Vote! Vote!

  • KrisDee
    KrisDee Posts: 3 Newbie
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    how about some bloody solutions on here not interested in some stupid poll

  • sevenspies
    sevenspies Posts: 2 Newbie
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    I am also having issues with my game loading. My screen loads and I go to the second level, but it doesn't allow me to push anything or move to my level. It is all froze.

  • QueenB
    QueenB Posts: 13,734 Community Manager
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    Can you all please confirm if you're playing on Facebook, King.com on trough Windows 10 App?

Hey! Would you like to give us your opinion?