Back to level 1 after playing Kimmy's Arcade

kirimuk

I was on level 1149, used 8 gold bars to play Kimmy's Arcade to get more time, and got sent back to level 1. I kept trying to get back to level 1149 but the game wouldn't reset to that level. I ended up losing most of the rewards I won and my extra time. This has happened twice. Can I at least get my bars back?

stan1981

U r being reset twice to lvl 1? That is bad ...

what device r u using ? PC or phone ?

sazha

Got similar problem

panetsky

Same here. Does anyone have any ideas how we fix this?

Lola_Pop

Heya!!

Wow, how frustrating! Let's see if we can find a solution.

This happened while playing Kimmy's Arcade, @panetsky , @sazha and @kirimuk ?

Can you tell us more, please? As our dear @stan1981 asked: what device are you playing from? Can you also send us your player ID's? You can find them here.

Thanks!!!

sazha

It is not a device issue as someone logged in and could play on my device. my game suddenly started to work again last night but now the problem is back. uninstalled the game and reloaded it no good.

Lola_Pop

Hello @sazha !

Thanks for writing back!

Can you please send me your player ID so I can investigate further? You can find it here .