My progress

Elsie122

I moved to a new phone and followed instructions and my progress has gone from 1502 to 15. Spinnix sent a solution but it doesn't work. This happened previously when I saved to Facebook and a colleague just reinstalled my progress

Spinnifix

Hello!

This could be done manually by the team of technicians.

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

 

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/284339/my-progress

Hi @Elsie122

Please check some troubleshooting HERE.