Passed a level then set back!

Toni_Maita

I just spent 1.99 to pass a hard level that I’ve been trying to beat for days, and the game didn’t advance me! I’m upset, as I had to pay to beat that level! 3160! I’ve been a loyal player for several years and have spent lots of money. Please make this right!

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/286608/passed-a-level-then-set-back

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

For another issue, please provide me some more information.

What device are you using for the game?

Game app Version?

stan1981

U may need to private msg community manager or support for them to take a look at ur account...

but what can be verified is whether the gold bars r given to u... and for the lvl u passed ... chances r slim ...

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/286608/passed-a-level-then-set-back

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

For another issue, please provide me some more information.

What device are you using for the game?

Game app Version?