lost friends

scooter1

I'm playing on win 10 & for some reason I've lost my friends who have been replaced with animals veggies etc. so am not receiving lives. If I go back to facebook to play my friends are there for lives but have lost most of my boosters. Is there a fix for this?

stan1981

U want to try phone? Unlimited life now

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/286717/lost-friends

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

scooter1

I should have mentioned I cleaned my cache & restarted the game. I have even uninstalled & reinstalled with no difference. I've gone back to playing on facebook but win 10 is so much better.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/658324#Comment_658324

How did you delete the cache data from Windows 10 app?

Show me a screenshot of your game problem.

scooter1

I deleted the cache from my computer not win 10 app before I rebooted. The game is fine it's my friends that are missing. What is in their place is little animals & some people I don't know. Because of this the friends who used to send me lives are missing on win 10 but are still there on facebook although on facebook where you pass levels & win rewards my friends do not show up there like they used to only strangers.Since you aren't aware of who my friends are a screenshot wouldn't really help.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/658422#Comment_658422

I was looking for a screenshot of your game map to understand what was causing the problem.

However, The main cause of your problem is slow internet. You can check through another internet connection.

Take a look at whether your levels are being synced to another device.

You can also Check HERE.

Lola_Pop

Hello @scooter1 !

I think @Sukanta_Biswas may be right, it looks like you're connected to the Kingdom instead of to your Facebook account and need to reconnect to Facebook now.

Please let us know if ti works! 😊