Level 1210 starts with the same moves never changes.
I have some news from the Studio: we've reported this issue and they have been investigating, they have tackled the issue and the fix will arrive with the next update!! 😎
So keep an eye on your app store and update the game as soon as the update is live, please.
Thanks a lot for your patience! 😊
Welcome to our Community, @MrsKutlu !
Can you please tell us more about this? What do you mean exactly?
Looking forward to hearing from you!!🤗
We get the same set of candies, exactly the same color of candies with the same order when I restart the level it doesn t randomise the candies.
The candies are set according to some level structure 😊And those are strategy level.
Nope. They are not; first of all i have passed like 45 levels since this problem started and all of them had the same set of candies everytime. Secondly, the arrangements of candies change when i restart the game. But if i start to play same level right away -without closing down and restarting the app- i get the same set of candies with the same order; bonuses are at the same position as well.
I am having the same issue, it just started this week. Every level starts the same exa t way, the board never shuffles. Im about 2 quit.
I have the same problem......
I'm having the same issue with candies and bonuses being the same repeatedly while trying to pass a level. At each attempt. Started yesterday. SO frustrating. Why give us all the free play if we cant even benefit from it
They still don't care about this problem! I have already reported this they didn't answer and when i saw other people are having the same problem i hoped for a solution but still nothing. By the way don't try to deleting and reinstalling the game; i tried it and it doesn't solve the problem. I just lost all my bonuses.
I messaged them too and they responded as if I had a completely different issue. Not even a human reading the message
I spend a lot of money on this game so I guess I'll be saving some and they will be losing some!!
I can't understand your problem without the screenshot.😊
Please show me a screenshot.
First picture is at the beginning of the first try; then i made a few moves (second picture); then i quit the level and restarted the level. As you can see in the third picture the order of the candies is exactly the same. I have to close the game completely to get a new order.
Hi everyone 😀
I also found the problem, the candy layout remains the same if you try the same level over and over again.
I'll report the problem to my team, you might have to wait a bit.
Thank you @halitk for the Screenshots.
I have given more details of the problem below.
Thank you so much.
I have the same problem. Both on iOS and browser. It's the exact same starting board - all gems in the same place as last time - when I restart a level.