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Like @nancypooh64 I also made it to the end of the most recent path, but today opened the game and did NOT receive the rewards that were due. Very disappointing!
Can anyone help @FluffyDinosaur @Pitty_Kitty ?
Hello @nancypooh64 @MollyS
Do you mean the pass of Pride Season that ended yesterday and has various quests to complete or the Noble Path that started yesterday and has new stars to collect? 😅
@nancypooh64 is correct, if the premium offer is purchased but not all levels of the pass are unlocked by completing quests, then you receive both the free and paid prizes up to the level you reached. Prizes from the premium offer above the level reached can't be claimed because they weren't unlocked.
@MollyS in both Season pass and Noble Path events prizes need to be claimed by the players before the event ends if they want to use them immediately. prizes are not awarded automatically anymore after the event ends.
However, if players do not claim prizes in time, the game will send them back anyway but only when a new Season Pass or Noble path starts
Is this what happened Molly? 🙂
Yes, @Pitty_Kitty at the end of the Pride Season I expected that the prizes would be automatically added to my account. This was how it worked in the past and I was not aware that this was changed, or I would have claimed more. Oh well, thanks for explaining anyway.