In-App Purchase

Circuzfreex2

Hello,

I made an in-app purchase earlier today, that included 20 gold bars. Those bars are now gone, and I had not used them. Please help.

Thank you.

stan1981

The gold bars r gone or did not put into ur account ? U will need to email support with ur account id for them to check

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/288961/in-app-purchase

Hi @Circuzfreex2 . Welcome to our Community 🙎‍♀️

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

Please Check this useful page where you can see how to request a refund depending on the device you play on. 

If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Don't forget to add your Game User ID to the email so Player Support will find your game.

Hope this will help you