Invisible candy

Shwet_Goyal

Hello king,

Many times some of the candies from the board are invisible and unable to move. It can't reshuffled and the level says 'No more possible to shuffling'.

In this screenshot the A.I. of candy crush soda saga gives a hint to use the move with an invisible candy to colour bomb but I am unable to use this over and although I am unable to do this level.

I am already on the latest version of soda app.

Please ask this thing to your respective studio and help me. In Many of the levels I got this error.

BeckyBubblegum

Hello, @Shwet_Goyal! Welcome to our happy Community! 😊

There are, in fact, many levels of Soda Saga where empty spaces appear on the board where you would normally expect to find playable candies. These bare areas are meant to add difficulty to the level. However, because you are being prompted to use a booster with a tile where there is no available candy, I think I will tag one of our community managers to be sure this is normal behavior. @Lola_Pop

Thank you!

Shwet_Goyal

Hi @BeckyBubblegum !

Thanks for your reply and tag one of our community manager for help me in this regard.@Lola

@Lola_Pop!

We meets once again.👍 Can you help me in this regard? 🙏🙏

Lola_Pop

Hey there!

Yes, I've just asked the technical team about this. I'll let you know as soon as I have their reply, @Shwet_Goyal !

Lola_Pop

So, I'm back. 😎

The technical team suggest you take these steps again, and if you're playing on an Apple device, please send us a video recording of the level. You can upload it on Youtube and then send us the link.

That's the way the developers can understand where the issue can be.

Thanks for your cooperation!!❤️

Shwet_Goyal

Hi @Lola_Pop !

There is an update for you. Actually I saw an update of soda app on Google Play and after update the error in the screenshot is cleared. Till now there is no error like this in the game.

You may update this same thing to studio and close this complaint (if generated).

At all, Thanks for your valuable support.

Lola_Pop

That's great!! 😊