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Why am I not getting unlimited lives in candy crush soda

Annk66
Annk66 Posts: 1 Newbie
edited April 2020 in Support

Why am I not getting unlimited lives in candy crush soda

Best Answers

  • stan1981
    stan1981 Posts: 3,418 Legend
    Answer ✓

    Please note:

    • Update to the latest version of the game needed
    • The Unlimited Lives offer is available to those who play on mobile devices and Windows 10 PC via the official app.
    • The Unlimited Lives are accessible only on one device so if you have two devices connected to the same game profile.

    Facebook user do not have ...

  • kiara_wael
    kiara_wael Posts: 153,911 Candy Moderator
    Answer ✓

    Hi @Annk66 . Welcome to our Community

    If you had issues receiving the Unlimited Lives, please note that they are only sent to mobile devices and to the Windows app. You will also need to have the latest update of the game installed to be able to receive the Lives.

    Read more about the campaign here.

    If everything is already up to date on your phone or tablet, please force close or force stop the app and restart the device and hopefully the Lives will pop up the next coming afternoon. This doesn't fix the Lives that you missed, but should help you to receive the Lives the next day when they are sent.

    Please note also that the Unlimited Lives can only be received on one device, if you play on several devices.

    If no Lives pop up or load up in your game, then email Player Support about this from the game's Settings and Help Center.

Answers

  • stan1981
    stan1981 Posts: 3,418 Legend
    Answer ✓

    Please note:

    • Update to the latest version of the game needed
    • The Unlimited Lives offer is available to those who play on mobile devices and Windows 10 PC via the official app.
    • The Unlimited Lives are accessible only on one device so if you have two devices connected to the same game profile.

    Facebook user do not have ...

  • kiara_wael
    kiara_wael Posts: 153,911 Candy Moderator
    Answer ✓

    Hi @Annk66 . Welcome to our Community

    If you had issues receiving the Unlimited Lives, please note that they are only sent to mobile devices and to the Windows app. You will also need to have the latest update of the game installed to be able to receive the Lives.

    Read more about the campaign here.

    If everything is already up to date on your phone or tablet, please force close or force stop the app and restart the device and hopefully the Lives will pop up the next coming afternoon. This doesn't fix the Lives that you missed, but should help you to receive the Lives the next day when they are sent.

    Please note also that the Unlimited Lives can only be received on one device, if you play on several devices.

    If no Lives pop up or load up in your game, then email Player Support about this from the game's Settings and Help Center.

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