Candy Crush Soda Saga freezes on Facebook-- Fixed!

chrisbishop55

Same here! Very disappointed - especially when the message which pops up says " you have experienced an error that we are trying hard to fix. Please try again in a MOMENT!" . It's rather a long moment!!

cloudburst

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/724048#Comment_724048

same here its driving me crazy

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/293641/still-unable-to-play-on-facebook-or-gamesroom-been-almost-2-weeks

Hi @cloudburst . Welcome to our Community

You need to contact Facebook Gamesroom directly.

Have you tried play on Google Chrome or Mozilla Firefox? or in Windows 10 PC

Lola_Pop

Hello @cloudburst , @chrisbishop55 , @AlexWillcox , @cherylspatch !

The Studio team is investigating this error on Facebook at the moment.

Please remember that Candy Crush Soda Saga is available in the Microsoft Store and can be played on a Windows 10 computer.

If this is not a possibility for you, please check if the problem appears in more than one browser. You can try out Google Chrome, Mozilla Firefox...

Can y'all please make sure that you clear the cache once more? Here is a useful video that will show you how to optimize your PC performance.

In case clearing the cache doesn't work, please write back and give us your player ID (you can find it here) and the level you're currently playing on/ the name of the episode (what you prefer).

If you're playing on Facebook Gameroom, please try to play through the normal browser (not Safari, if possible) . Facebook Gameroom is a Windows-native app and consequently I'm afraid to say that you need to contact Facebook directly for further support. 😊

Thanks for your cooperation, I'll be back as soon as we have more information from the Game Studio!!

grumpym0m

I have cleared browswer history and cache 3 times now I can play for that time but I can't buy any power ups. says I have no internet connection. When I leave the game and come back the same thng happens all over again, I have to clear browswer and cache and even cookies so I can get in the game again. And I can't buy any power up packages. If this keeps up I'm going to leave the game I come here to play the game and relax.

also what happened to the bonus u would get if u finished the level in the 1st try that's gone now to. It being bought back?

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/725897#Comment_725897

Please check here.

https://community.king.com/en/candy-crush-soda-saga/discussion/292730/candy-crush-soda-saga-freezes-on-facebook-under-investigation

jelly84

I'm just getting back into candy crush after a few years of not playing. It's so addicting and helps me keep my mind focused and away from negative things

Neenee_Zink

fat lot of good new levels are when you routinely receive this error.... and please do not my intelligence and tell me to reset my game .... i have had enough of this nonsense ...and will find other simple distractions to amuse me

"

nzscrub

Are you ever going to fix the problem? I can't give you my level where i was because I can't get into the game, it has been over a week with error downloading message. But everyone else who uses the same computer can play just fine, it is only with my log in that the error happens. Why is nobody fixing this problem?

nzscrub

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/722314#Comment_722314

Sukanta_Biswas, telling me to go to another post doesn't help me. Nothing is being done for people like me. Why does the game not load on my account but will now load just fine for 4 other people? We have all tried the same devices and it is just my account, but looking at the forum, it is more then just me. Quoting the same article over and over again does nothing to help me or anyone else