No receiving my prizes

Aprildawn428

I have been having a problem saying I don’t have internet it’s only with this game and it’s usually when I’m collecting a prize or trying to use the tic tax toe board. I won the crown it said I didn’t have internet I didn’t receive my hour play or lollipops I close the game then come back on and the bubble gum hill wasn’t on my screen. I have no internet problem when I’m making a purchase though.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/294384/no-receiving-my-prizes

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Let me know if the problem is the same.

Aprildawn428

I did what you said and the bubble gum hill was back but I didn’t get my hour or lollipops

timmyboy66

Give me my lollipops 3 times now, you say log in and nothing to say where to collect

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/732206#Comment_732206

Since you missed the rewards you won't get the rewards because the rewards are not available if there is a connection problem with the game.

You will receive the next rewards in the normal way.

Thank you.